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Zoom Error Code 10002: How to Fix it Step by Step

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Zoom Error Code 10002
Step by Step

Zoom is one of the most popular video conferencing applications that has made communication easy for people across the globe. The app has been a game-changer in the teleconferencing world, but like any other technology, it’s not immune to errors and glitches. One of the most common Zoom errors that many users face is the “Zoom update error code 10002”.

If you’re one of the users who’s struggling with the Zoom update error code 10002, this blog is for you. In this blog, we will discuss what the error code 10002 means, its causes, and how you can fix it.

What is Zoom error code 10002?

The Zoom error code 10002 is an indication that the Zoom application on your device needs to be updated. The error message reads “This meeting has an unexpected error. Error Code: 10002.” The error occurs when Zoom application’s version on your device is outdated, and you’re trying to join a meeting that requires an updated version of the app.

What causes Zoom error code 10002?

There are several reasons why Zoom update error code 10002 may occur. Some of the common causes include:

Outdated version of the Zoom app: Your app version may be outdated, and the meeting requires you to have the latest version of the app to join.

Corrupted Zoom files: If some of the application files are corrupt or missing, the error code 10002 may occur.

Network connectivity: The Zoom error 10002 may also occur due to network issues such as a weak internet connection, network outage or congestion, or firewall restrictions.

How to fix Zoom error code 10002?

Now that we understand what the update error code 10002 means and its possible causes, let’s look at the solutions to fix the error.

Solution 1: Update your Zoom App

The easiest way to fix Zoom update error code 10002 is to update your Zoom app. Outdated software can often lead to compatibility issues and errors. Check if you have the latest version of Zoom installed on your device. If not, visit the official Zoom website or your device’s app store to download and install the latest version.

  1. Left-click the Start button, type zoom, and click Open from the options to launch it.
  2. Click on the Profile icon in the top-right corner and select Check for Updates. Once the app is updated, you should be able to join the meeting without any issues.

Solution 2: Reinstall the Zoom App

If updating your Zoom app doesn’t fix the error, you can try reinstalling the app. Uninstall the Zoom app from your device and reinstall it from your app store. This should help fix any corrupted files that may have caused the error.

For Mac Users:

  1. Open the Zoom app on your Mac OS.
  2. Select us at the top of your screen and tap on Uninstall.
  3. Click OK to confirm.
  4. Once the Zoom app is uninstalled, restart your computer.
  5. Go to the Zoom download page and download the latest version for your computer.
  6. Install the app.

For Windows Users:

  1. In the search box, type Control Paneland hit Enter. This will open up Control Panel.
  2. Click on Uninstall a program.
  3. Right-click on the Zoom app and select Uninstall.
  4. After the Zoom app is removed, restart your PC.
  5. Open the Zoom download page and grab the latest version of the app.
  6. Install Zoom on your Windows PC.

Solution 3: Check your network connection

Sometimes, network issues can cause the Zoom error code 10002. Check your internet connection and make sure it’s strong and stable. Also, ensure that there are no restrictions on your firewall that could be blocking Zoom. Alternatively, you can try using a different network connection and see if that works.

Solution 4: Enable Zoom Toggle

Turning on the ZoomDarmon will temporarily fix the Error Code 10002 on your Mac OS. This solution has been posted on the Zoom support page.

To enable the ZoomDarmon, run the following command:

As mentioned on the support page, the auto-update function may not work, but you’ll be able to manually update the app. To resolve the error code, go to the Login Items list and click on the Zoom toggle to enable it.

Solution 5: Contact Zoom Support

If none of the above steps work, it' s advisable to reach out to Zoom' s customer support for further assistance. They have dedicated resources and technical experts who can provide you with specific solutions based on your system configuration and the nature of the error. You' ll have to provide the following information to submit a support ticket here.

1. What operating system you are using

2. What you were doing when you received this error

3. Meeting ID, if in a meeting or trying to join/start a meeting


Zoom (update) error code 10002 can be frustrating if you’re trying to join an important meeting. However, with the solutions mentioned above, you should be able to fix the error and join the meeting without any issues. Remember always to check your network connection and ensure you have the latest version of the app to avoid this error in the future.

If you want to use Zoom, you can use our NearHub Board to login in. NearHub Board also serves as a convenient tool for hybrid learning, because it provides an unlimited canvas as well as a large screen. Click on the link to view more about NearHub.

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